Privacy Policy — How BitVori Handles Your Data

1. Introduction

BitVori ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cryptocurrency trading platform and services.

2. Information We Collect

Personal Information

We collect information you provide directly to us, including:

Full name and date of birth
Email address
National ID or passport information
Financial information (Mobile Money details, bank accounts)
Employment and income information

Automatically Collected Information

When you use our services, we automatically collect:

Device information (IP address, browser type, operating system)
Usage data (pages visited, features used, time spent)
Transaction history and trading activity
Location data (with your consent)

3. How We Use Your Information

We use the collected information to:

Create and manage your account
Process transactions and execute trades
Verify your identity and prevent fraud
Comply with legal and regulatory requirements
Send you important updates and notifications
Improve our services and user experience
Provide customer support
Send marketing communications (with your consent)

4. Information Sharing

We may share your information with:

Service Providers: Third parties who help us operate our platform
Financial Partners: Banks and payment processors for transactions
Regulatory Authorities: As required by law or legal process
Business Transfers: In connection with mergers or acquisitions

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement industry-standard security measures to protect your information, including:

256-bit SSL encryption for all data transmission
Multi-factor authentication for account access
Regular security audits and penetration testing
Secure data centers with physical access controls
Employee training on data protection

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information for longer periods as required by law (e.g., financial records for 7 years).

7. Your Rights

You have the right to:

Access your personal information
Correct inaccurate data
Request deletion of your data (subject to legal requirements)
Opt-out of marketing communications
Export your data in a portable format
Withdraw consent where applicable

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookie preferences through your browser settings.

9. International Transfers

Your information may be transferred to and processed in countries outside Uganda. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through our platform. Your continued use of our services constitutes acceptance of the updated policy.

12. Contact Us

For questions about this Privacy Policy or your personal data, please contact:

Email: [email protected]